Trento, 30 October 2026 – In the energy market, the quality of the customer experience is becoming an increasingly distinctive factor. According to Altroconsumo’s new survey on the quality of energy providers, 45% of consumers who have not switched provider in the last twelve months say they stayed because they were satisfied with their provider, confirming that the relationship built over time is becoming increasingly important alongside the competitiveness of offers.

Against this backdrop, Dolomiti Energia has once again been confirmed among the electricity and gas providers recommended by Altroconsumo in 2026, joining the select group of four providers that, according to the survey’s criteria, received an overall rating of “Excellent”. This has enabled Dolomiti Energia to once again receive the “Recommended Provider” seal.

According to Altroconsumo, in a market where most providers have now reached generally good overall quality standards, the main differentiating factors are those that characterise the relationship with customers. In particular, customer care and bill transparency emerge as the key distinguishing factors among the providers achieving the best results.

The analysis involved 22 providers and assessed key aspects of the customer experience: the quality of telephone and digital support, the clarity of the information received, the documentation available before signing up for an offer and the handling of any issues.

“Every bill contains fragments of everyday life: evenings with friends, families gathering around the table, professionals working remotely. They are the people we have in mind when we design our services. We want our customers to know that, when they need us, they can count on a reliable and positive presence,” said Francesca Scipione, Head of Customer Experience at Dolomiti Energia. “The survey confirms that the quality of the customer relationship has become one of the main competitive factors in the energy sector, almost as important as the financial details. Being recognised as one of Italy’s most highly rated providers encourages us to continue working to maintain the quality and effectiveness of every interaction with the people who choose us.”